Store Policies

Accepted Methods of Payment. We accept Visa, Mastercard, Discover Card, American Express and PayPal. We also accept postal money orders and personal checks (with a 10-day hold for the check to clear).  Visa, Mastercard, Discover Card and American Express payments will be processed by Electronic Clearing House, Inc (ECHO), a Tier 1 multi-platform payment processor used by merchants large and small across the nation since 1986.   Cardholder data is protected with state-of the-art Secure Socket Layer (SSL) technology.  ECHO is a trusted member of the Better Business Bureau where high ethical standards match its long-standing corporate philosophy and culture of integrity.

Cancellation Policy. Customers have 24 hours to cancel an order or until the order has shipped.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturer's Defects. If a product appears to have a manufacturer's defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufacturer's defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. All products sold by The Grandparent Zone are returnable, and you are entitled to open and inspect your merchandise. If it does not meet your expectations, we will cheerfully offer you a refund or exchange. No refunds will be authorized after 10 days of receipt of the product. All non-defective merchandise will incur a 20% restocking fee at our discretion. You must email your refund request to customerservice@thegrandparentzone.com (with "RETURN" in the subject field), at which time the Return Authorization Number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

• All original contents (product, manuals, instructions, etc.).
• Original packaging.
• Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department within 10 calendar days of receiving the authorization.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.